Frequently Asked Questions
Production Time & Shipping
Typically, your order will ship within 5 business days (M-F) but might be longer during peak seasons (Christmas especially!).
All packages are shipped with tracking. You will receive an email once your package shipped. Shipping speed and carrier are determined by the shipping option chosen at checkout. Note that shipping time estimates are in addition to the 5 business day turnaround.
Rush service is available for an additional fee (available on each individual product page). Rush orders are placed in the front of the production queue and will be completed in the order they were placed. Rush orders will be shipped within 2 business days.
Business days are Monday-Friday, 9am-5pm EST and exclude weekends and federal holidays. Orders placed after 5pm EST are considered part of the next business day's orders.
Local Pickup & Delivery
Local delivery within 5 miles of our warehouse is free! If the system allows you to choose local delivery, then you are within that area! Local pickup is not available at this time.
Returns & Replacements
If your item has a defect, flaw or break within 30 days of receiving it, please contact us. We will do our very best to make it right. There are no returns on customized items unless there is an error on our end.
Please DOUBLE CHECK your monogram/personalization details to make sure they are correct. We cannot be responsible for customer error in personalization details. If you need help with your monogram, please email us and we will be glad to help! firstname.lastname@example.org
Changes & Cancellations
Should you need to make a change to your order after it has been placed, please email us immediately at email@example.com. Changes and cancellations can only be made up until the point that production on an item begins. Once production has begun, it is impossible to make further changes. Please note that changes made to an order at any point along the way will likely delay your production time and may incur additional charges.
Privacy & Security
Nobody likes having their contact information given out. We will not do this!
Where can I follow you on Social Media?
I love your products! I don't want to miss out on the newest additions. Do you have an email list?
Yes! You can subscribe HERE. We send out emails about twice a month, sometimes a little more often. We never share your information!