Customer Service / FAQ

Shipping & Delivery

Typically, your order will ship within 5 business days (M-F), but might be longer during peak seasons (Christmas especially!). Rush service is available for an additional fee (available on each individual product page).

All packages are shipped via USPS with tracking. You will receive an email once packages are shipped. Shipping speed is determined by the shipping option chosen at checkout. Note that shipping time estimates are in addition to the 5 business day turnaround.

If you choose the Local Pickup option, you will receive an email once your order is ready to be picked up.

Privacy & Security

Nobody likes having their contact information given out. We will not do this!

Returns & Replacements

If your item has a defect, flaw or break within 30 days of receiving it, please contact us. We will do our very best to make it right. There are no returns on customized items unless there is an error on our end. Please DOUBLE CHECK your monogram/personalization details to make sure they are correct.

Payment

Payment is due when your order is placed, due to the customized nature of our items. We accept all major credit and debit cards. 

Order Photos

From time to time, we will post photos of orders on our social media pages. We will not tag you unless requested. If you would rather your order photo not be posted, please let us know!

Which Monogram Format Should I Use?

Male monograms are traditionally done in all caps in a single row. (FIRST, MIDDLE, LAST)

Female monograms traditionally are placed in first name initial, last name initial, middle name initial. (FIRST, LAST, MIDDLE)

Where Can I Find Font and Color Options?

The link to the font charts are top menu bar.

We have a billion (not really, but almost) color choices, so just leave what color you'd like in the text box. If you don't leave a color selection, we will choose for you!

Can I Pick My Order Up?

Absolutely!  Make sure to choose the Local Pickup shipping option in the shopping cart. Once your order is ready to be picked up, you will receive an email with instructions.

Our shop is located near the intersection of Whitlock Avenue & Burnt Hickory Road in the Clocktower Village Shopping Center. 999 Whitlock Avenue SW, Suite 4, Marietta, GA 30064. 

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