Customer Service / FAQ

Shipping

Typically, your order will ship within 5 business days (M-F), but might be longer during peak seasons (Christmas especially!). Rush service is available for an additional fee (available on each individual product page).

All packages are shipped with tracking. You will receive an email once packages are shipped. Shipping speed and carrier are determined by the shipping option chosen at checkout. Note that shipping time estimates are in addition to the 5 business day turnaround.

Local Pickup & Delivery

 

Local delivery within 5 miles of our warehouse is free!

Local pickup is not available at this time.

Privacy & Security

Nobody likes having their contact information given out. We will not do this!

Returns & Replacements

If your item has a defect, flaw or break within 30 days of receiving it, please contact us. We will do our very best to make it right. There are no returns on customized items unless there is an error on our end. Please DOUBLE CHECK your monogram/personalization details to make sure they are correct.

Order Photos

From time to time, we will post photos of orders on our social media pages. We will not tag you unless requested. If you would rather your order photo not be posted, please let us know!

Which Monogram Format Should I Use?

Male monograms are traditionally done in all caps in a single row. (FIRST, MIDDLE, LAST)

Female monograms traditionally are placed in first name initial, last name initial, middle name initial. (FIRST, LAST, MIDDLE)

Where Can I Find Font and Color Options?

The link to the font and color charts are included in the top menu bar. 

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